Shipping & Returns

Processing Times
Each Masson & Co. keepsake is individually made to order. Please allow 5–7 business days after proof approval for your order to be created and prepared for shipment. During launches, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping
Once your order has shipped, you’ll receive a confirmation email with tracking information. Shipping times are estimates provided by the carrier and are separate from our processing time.

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. We’ll do our best to make changes before your order ships, but we cannot guarantee changes once processing has begun.

Personalized Orders & Returns
Because each Masson & Co. keepsake is personalized and made specifically for you, we do not accept returns or exchanges on personalized items.

Please review your photo, personalization details, spelling, names, and dates carefully before approving your proof. Once a proof has been approved and production has begun, changes or cancellations may not be possible.

Damaged or Incorrect Orders
If your keepsake arrives damaged or you receive an item that differs from your approved order, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.

Questions?
We want you to love the keepsake we create for you. If you have any questions about your order, please reach out through our Get in Touch page.