Privacy Policy

Last updated: August 31, 2026

Information We Collect

When you visit, contact us through, subscribe to emails from, or make a purchase from Masson & Co., we may collect information you provide to us, including your name, email address, phone number, billing and shipping address, order details, and information you submit as part of a personalized order.

Because our products are personalized, this may also include photographs and personalization details you voluntarily provide, such as names, dates, locations, or other text requested for your keepsake.

Our website may also collect technical information about how you use the site, such as your browser, device, IP address, pages visited, referring website, clicks, and other site activity. Squarespace uses this information to operate the website and provide site analytics.

How We Use Your Information

We use the information we collect to process and fulfill orders, create your personalized products, communicate with you about your order, provide customer service, ship your purchases, respond to inquiries, improve our website and services, and send marketing communications when you have chosen to receive them.

We do not sell your personal information.

Photos & Personalization

Photos and personalization information submitted to Masson & Co. are used to create and fulfill your personalized order and to provide related customer service.

Customer-submitted photographs will not be used for Masson & Co. advertising, social media, or other promotional purposes without permission.

Payments

Purchases made through this website are processed using Squarespace Payments. Payment information is processed by Squarespace and its payment-service providers. Masson & Co. does not directly receive or store your complete payment-card information.

Squarespace currently identifies Stripe as a payment-processing provider and Sift as a fraud-monitoring provider used with Squarespace Payments.

Sharing Your Information

We may share information with service providers when necessary to operate our business and fulfill your order. This may include Squarespace, payment processors, shipping providers, and other services used to operate our website and business.

We only share information as reasonably necessary to provide these services, fulfill orders, comply with legal obligations, or protect our rights.

Email Communications

If you choose to join our email list, we may send you information about new collections, seasonal releases, products, or other Masson & Co. news. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

You may still receive transactional emails related to purchases, shipping, or account activity when necessary to complete your order. Squarespace notes that these transactional messages can't be unsubscribed from in the same way as marketing emails.

Cookies & Analytics

Our website uses cookies and similar technologies to operate properly and understand how visitors use the site. Squarespace may use necessary cookies for features such as shopping carts and checkout, as well as analytics and performance cookies that help measure website traffic and activity.

You may be able to manage certain cookie preferences through our website's cookie settings or through your browser settings.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and transaction records, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

Your Choices

You may contact us to ask about personal information we hold about you or to request that eligible information be corrected or deleted. Certain information may need to be retained when required for legitimate business, tax, legal, fraud-prevention, or recordkeeping purposes.

Children's Privacy

Our website and products are intended for purchase by adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements. The updated date at the top of this page will reflect the most recent revision.

Questions?

If you have questions about this Privacy Policy or how your information is handled, please contact us through our Get in Touch page.